Wed, Mar 17 | LIVE WEBINAR

Dispatch Ressource Management Training (DRM)

DRM addresses the challenge of optimizing the person/machine interface and related interpersonal issues within aviation dispatch.

Time & Location

Mar 17, 9:00 AM GMT+1 – Mar 18, 5:00 PM GMT+1
LIVE WEBINAR

About the Event

Target Group:

Manager, Sales Department, Ground Operations, Handling Agents, Airport Staff, OCC, NCC, IOCC, Flight Dispatch & Flight Dispatch Assistance, ...

Objectives:

DRM addresses the challenge of optimizing the person/machine interface and related interpersonal issues within aviation dispatch.

Legal Basis:

The training is in accordance with: 

  • ICAO Doc 7192 D3

Duration:

Two days

Language:

English

Prerequisites:

Flight Dispatch & OCC knowledge

Content:

Covering the following topics:

This Training addresses the challenge of optimizing the person/machine interface and related interpersonal issues, including:

  • effective team-building and maintenance,
  • information transfer, problem solving, decision
  • making, maintaining situational awareness,
  • dealing with automated systems.
  • Human factor and accidents;
  • Situation awareness (dispatcher);
  • Communications;
  • Handling information;
  • Interpersonal skills;
  • Workload management;
  • Effective decision making;
  • Leadership and Conflict resolution;

Diploma:

Certificate

Course No.:

DRM

Tickets
Price
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  • online booking confirmation
    €610
    +€115.90 Ust.
    €610
    +€115.90 Ust.
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