Dispatch Ressource Management Training (DRM)

Target Group:

Manager, Sales Department, Ground Operations, Handling Agents, Airport Staff, OCC, NCC, IOCC, Flight Dispatch & Flight Dispatch Assistance, ...

Objectives:

DRM addresses the challenge of optimizing the person/machine interface and related interpersonal issues within aviation dispatch.

Legal Basis:

The training is in accordance with: 

• ICAO Doc 7192 D3

Duration:

Two days

Language:

English

Prerequisites:

Flight Dispatch & OCC knowledge

Content:

Covering the following topics:

This Training addresses the challenge of optimizing the person/machine interface and related interpersonal issues, including:

• effective team-building and maintenance,
• information transfer, problem solving, decision
• making, maintaining situational awareness,
• dealing with automated systems.
• Human factor and accidents;
• Situation awareness (dispatcher);
• Communications;
• Handling information;
• Interpersonal skills;
• Workload management;
• Effective decision making;
• Leadership and Conflict resolution;
• …

Diploma:

Certificate

Course No.:

DRM